Customer Stories
Hear how our customers are using Kapiche to improve customer insights and analytics and drive organizational goals.
How RAC WA uses Kapiche to understand members and wow stakeholders
With over 1.2 million members, RAC needed a way to process vast amounts of text data from member feedback. Using Kapiche, RAC can quickly understand what members are talking about to develop and offer the products and services they really need - and have saved 11,856 man-hours in the process!
How nib are transforming their customer's experience with Kapiche
As private health insurer, nib, continued to expand its market share, the customer insights team realized they were lacking a way to dig deeper into their InMoment customer feedback to meaningfully impact their customer’s experience and see that reflected in their NPS.
How Village Roadshow determine the ROI of events with Kapiche
Facing a proliferation of guest feedback, VRTP realized they needed a new approach to customer insights to stay ahead of their guest experience and to continue exceeding guest expectations.
Why Western Sydney University chose Kapiche to help improve student experience & retention
With a wealth of qualitative data collected via the national Student Experience Survey, WSU were looking for a way to uncover insights that would lead to improved student experience and the ability to influence student success, completion rates and funding.
How Kapiche helps American Journal Experts listen to the voice of the customer
As their competition and customer base grew, American Journal Experts needed actionable insights that would help improve their current services whilst identifying viable new areas to move into.
Why Schindler chose Kapiche to replace manual coding of NPS surveys
After struggling to identify key drivers of customer satisfaction using manual categorization, Schindler were looking for a new technology to help positively impact their CX strategy at a global level.
It’s time you got more from your voice of customer data
Improve customer satisfaction, drive revenue and hit your organizational goals.