Customer insights analytics software to uncover actionable insights, faster and easier than ever before
What used to take you weeks will now take just minutes. Dig deeper to uncover insights that will actually move the needle for your business.
“The speed to value of Kapiche is far superior to anything I have seen in the market, with our team seeing results in days vs. weeks or months. On top of that, the platform is intuitive and flexible.”
Head of Insights and research, Australian Big 4 Bank
Customer Insights teams use Kapiche to:
Quickly find actionable insights in their customer feedback data
Dig deeper into customer feedback data to understand the ‘why’
Analyze more data, faster, without the need for manual-coding
Integrate with survey tools and CRMs for deeper customer insights analysis
Easily report customer insights to management and relevant departments
It’s time you got more from your voice of customer data
A better way to understand everything your customers are saying
What used to take you weeks will now take just minutes. That means you’ll have more time to be the data hero you always knew you were.
Work smarter, not harder
Automate the analysis of customer feedback with customer feedback analytics and and rejoice in the fact that you no longer need to manually code survey data or regularly update frameworks! Use natural language processing to do the heavy lifting and get back your time to do what you love - insightful analysis!
Supercharge your insights
Take your customer insights strategy to a new level by connecting up your existing customer data platforms including CRMs and survey tools. Our integrations let you bring together multiple data sources for a multi-dimensional analysis that includes demographic, behavioural, spend and CX data.
Have confidence in your analysis
The days of second-guessing customer insights are over. With the ability to quickly drill deep into your feedback, you’ll have complete confidence in your analyses and your ability to accurately answer strategic business questions in minutes.
Answer every CX question by combining structured & unstructured data
Whether you want to deep dive into a particular segment of customers to answer a specific business question or monitor all customer feedback at a high level, Kapiche gives you the power to understand your customers at scale.
“Customer insights are not complete without using text analytics to leverage all the unstructured data available to enterprise decision makers.”
FORRESTER
Natural Language Processing for confidence in your analysis
Understand your customers with confidence.
No more manual coding? You heard it here first.
Our customer insights analytics software does not require any predetermined framework from you. Unlike other customer insight tools, Kapiche uncovers key themes automatically, giving you peace of mind that you’re seeing everything your customers are talking about, not just the topics you already know to look for.
Uncover emergent trends - before things go pear-shaped
See emergent customer issues as new products or features are released, or as customer feedback changes, and before they become systemic.
See how feedback changes over time
Save and track important themes or topics to measure the impact of your strategic business decisions on customer experience and satisfaction.
Insights in the hands of the right people, at the right time
Change only happens when insights are shared and acted on. Share customer insights analysis findings with the rest of the business using customizable dashboards.
Powerful alone, better connected
Prevent data silos and empower your business to make laser-focused business decisions with Kapiche integrations. Kapiche allows you to connect multiple data sources for deeper customer analysis, including demographic, behavioural, spend and CX data from CRMs, survey tools and cloud storage providers.
It’s time you got more from your voice of customer data
Be the customer insights data hero you always knew you were.