Make sense of student feedback data to improve experience & retention.
Deeply understand student feedback from any channel to improve student experience, increase retention & drive revenue.
Student Experience teams use Kapiche to:
Gain visibility over how student strategy is performing
Track how student opinion and sentiment trend over time
Drill down to specific schools, courses or units to identify and address issues
Increase retention, improve learning outcomes and drive revenue
Have confidence that the decisions being made are the right ones
It’s time you got more from your voice of customer data
A solution to retaining students and increasing revenue
What used to take you weeks will now take just minutes. That means you’ll have more time to be the data hero you always knew you were.
Have confidence in your voice of student program
Understand student feedback and drill down to specific schools, courses or units to identify and address areas of improvement.
See insights that are actually useful
Empower course co-ordinators, heads of school and the ELT with deep, actionable insights into student satisfaction and experience.
Use data to inform university strategy
Use real data to inform and plan 5-year strategy projects, using student and teacher feedback from every area of the university.
Add another dimension to your student experience program
Understand online chat conversations between students & teachers to add another dimension to your experience strategy.
“22% of undergraduate students considered early departure from university due to their expectations not been met.”
STUDENT EXPERIENCE SURVEY: NATIONAL REPORT 2018
True visibility over your student's experience
Understand your students with confidence.
See customer issues in seconds
See what's impacting your customers and measure the exact ROI of your CX initiatives.
Track issues and trends over time
Measure the impact of your strategic decisions on student satisfaction and retention.
See emergent themes as they happen
See emergent student issues as they happen, not just the topics you already know about.
University-wide student focus
Get your whole university onboard your voice of student journey with customizable dashboards, to share insights university-wide or just with specific teams or employees to implement the required changes.
Powerful alone, better connected
Prevent data silos and empower your business to make laser-focused business decisions with Kapiche integrations. Kapiche allows you to connect multiple data sources for deeper customer analysis, including demographic, behavioural, spend and CX data from CRMs, survey tools and cloud storage providers.
It’s time you got more from your voice of customer data
Be the data hero you always knew you were.